This Data Processing Agreement ("Agreement") governs all data processing activities performed through our software services (the "Service"). By using the Service, you ("User") agree to these terms.
1. DEFINITIONS
- "Business Data" means any information relating to User's business operations
- "Customer Data" means any information about User's customers and relationships
- "Personal Data" means any information relating to identified or identifiable persons
- "Processing" means any operation performed on any type of data
- "AI Services" refers to third-party AI services integrated into the Service
2. SCOPE OF DATA PROCESSING
2.1 Types of Data
- Business operational data
- Customer relationship information
- Freight and logistics data
- Pricing and contract information
- Communication records
- Voice recordings and transcripts
- Personal data of business contacts
2.2 Processing Purposes
- Basic software functionality
- Call transcription and summarization
- Automated reminders
- Business intelligence and reporting
- Service optimization
- Compliance and audit purposes
3. DATA PROTECTION OBLIGATIONS
3.1 Confidentiality and Competition Safeguards
We shall:
- Process data exclusively for User's benefit
- Not share data with competitors
- Not use data to compete with Users
- Not use data to derive industry insights for others
- Maintain strict confidentiality
3.2 AI Processing Controls
We shall:
- Use AI services solely for specified purposes
- Implement controls preventing AI training on User data
- Monitor AI provider compliance
- Regular compliance auditing
3.3 Security Measures
- Strict access controls
- Regular security assessments
- Data isolation mechanisms
- Secure AI processing environments
- Staff confidentiality agreements
4. TRANSPARENCY AND CONTROL
4.1 Processing Disclosure
We provide transparency about:
- Data processing purposes and methods
- AI service usage
- Security measures
- Data retention policies
- Third-party providers
4.2 User Rights
Users maintain rights to:
- Access all processed data
- Request data modification/deletion
- Audit processing activities
- Export data
- Control AI processing features
5. DATA HANDLING AND RETENTION
5.1 Data Ownership
- All data remains User's property
- We claim no ownership rights
- Users retain exclusive usage rights
5.2 Retention and Deletion
- Data retained only as necessary
- Deletion upon account termination
- Regular unnecessary data purging
- Secure deletion verification
6. TERM AND TERMINATION
This Agreement applies throughout Service usage and survives account termination regarding any retained data.
7. MODIFICATIONS
We reserve the right to modify this Agreement with notice to Users. Continued Service use constitutes acceptance.
8. GOVERNING LAW
This Agreement shall be governed by applicable data protection laws in your jurisdiction.
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Version: 1.0
Last Updated: December 6th, 2024